Frequently Asked Questions

FREQUENTLY ASKED QUESTIONS

Everything you need to know about the Velove LumiPro 940 and red light therapy.

Does red light therapy actually work?

Yes — and the research is substantial. Near-infrared and red light therapy have been studied for decades across thousands of peer-reviewed clinical trials. At the correct wavelength, photobiomodulation (the scientific term for light therapy) has been shown to stimulate collagen production, reduce inflammation, and improve skin texture and tone. The key word is "correct wavelength." Not all light therapy devices deliver the same results.

What makes 940nm different from other LED masks?

Most consumer LED face masks operate at 630nm — a wavelength that penetrates only the surface layer of the skin (the epidermis). This can improve skin tone and texture at the surface level.

940nm near-infrared light penetrates 4 to 5 millimeters deeper, reaching the dermis — where collagen and elastin are actually produced. This is why the Velove LumiPro 940 addresses structural changes in the skin, not just surface appearance. If you have tried other LED masks without seeing meaningful results, wavelength is likely the reason.

How long until I see results?

Most users report noticing changes between weeks 4 and 8 of consistent use. Week-by-week, here is what our customers typically experience:

Weeks 1-2: Skin appears more hydrated, pores look refined
Weeks 3-4: Improvement in skin tone, under-eye area looks less hollowed
Weeks 5-6: Visible jawline definition begins, skin feels firmer
Weeks 7-8: Multiple people ask what you have done differently

Results compound over time. Unlike Botox, which fades between sessions, consistent light therapy builds on itself. The longer you use it, the better your results.

How do I use the Velove LumiPro 940?

Use it for 10 minutes per day, 5 days per week. Cleanse your skin first. Apply the mask, relax, and let the light do the work. You can use it lying down, sitting on the couch, or anywhere comfortable. No special preparation or recovery time needed.

Is red light therapy safe?

Yes. Near-infrared light therapy at 940nm is non-invasive, non-thermal, and has no known side effects when used as directed. It does not use UV light and does not damage the skin. It has been used safely in clinical and professional settings for decades. If you have a specific medical condition or are on photosensitizing medication, consult your physician before use.

Can I use it with my other skincare products?

Yes, with one important note: use the device on clean, dry skin before applying serums or moisturizers. Certain ingredients — particularly retinol and acids — can increase light sensitivity. We recommend using those products in your evening routine and doing your light therapy session separately, ideally in the morning.

Why is the Velove LumiPro 940 less expensive than Omnilux or CurrentBody?

Omnilux retails at $395. CurrentBody retails at $380. These are excellent devices and we respect the science behind them.

The Velove LumiPro 940 retails at $199 because we operate with a leaner business model. We do not have retail store overhead, celebrity partnerships, or large marketing budgets built into our pricing. We sell directly to you. The technology is the same. The savings go to you, not a middleman.

What is your return policy?

We offer a full 30-day money-back guarantee from the date of delivery. If you are not satisfied with your results, contact us at support@velovebeauty.com and we will process your refund. We do not require the product to be unused — we want you to actually try it.

How long does shipping take?

Orders are processed within 1 to 3 business days. Delivery to US addresses typically takes 7 to 14 days. All orders ship free. You will receive a tracking number by email once your order ships.

Is Velove Beauty a real company?

Yes. We are a US-based beauty brand operating through our Shopify storefront at velovebeauty.com. Our customer support team responds to all emails within 24 to 48 business hours at support@velovebeauty.com. We stand behind every product we sell with our 30-day guarantee — because a brand that does not believe in its product does not offer a real refund policy.

Have more questions?

Email us at support@velovebeauty.com and we will respond within 24 to 48 hours.