Terms of service
Terms of Service
Last updated: July 2026
Overview
This website is operated by Velove Beauty ("Velove," "we," "us," or "our"). Throughout the site, the terms "we", "us" and "our" refer to Velove. Velove offers this website, including all information, tools, and products available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.
By visiting our site and/or purchasing something from us, you engage in our "Service" and agree to be bound by the following terms and conditions ("Terms of Service," "Terms"), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site.
Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any Service.
Our store is hosted on Shopify Inc., which provides us with the online e-commerce platform that allows us to sell our products and services to you.
Section 1 — Online Store Terms
By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence (18 or older). You may not use our products for any illegal or unauthorized purpose. A breach or violation of any of the Terms will result in an immediate termination of your Services.
Section 2 — General Conditions
We reserve the right to refuse service to anyone for any reason at any time. You understand that your content (not including credit card information) may be transferred unencrypted and involve transmissions over various networks. Credit card information is always encrypted during transfer over networks. You agree not to reproduce, duplicate, copy, sell, resell, or exploit any portion of the Service without express written permission by us.
Section 3 — Accuracy, Completeness, and Timeliness of Information
We are not responsible if information made available on this site is not accurate, complete, or current. The material on this site is provided for general information only and should not be relied upon as the sole basis for making decisions. Any reliance on the material on this site is at your own risk.
Section 4 — Products and Pricing
Certain products may be available exclusively online through the website. These products may have limited quantities. Prices for our products are subject to change without notice. We have made every effort to display as accurately as possible the colors and images of our products. We cannot guarantee that your device's display of any color will be accurate.
We reserve the right, but are not obligated, to limit the sales of our products to any person, geographic region, or jurisdiction. We reserve the right to limit the quantities of any products that we offer. We reserve the right to discontinue any product at any time. We do not warrant that the quality of any products purchased by you will meet your expectations.
Section 5 — Health and Safety Disclaimer (Please Read)
The Velove LaserPro 4 is an FDA 510(k)-cleared (K233114) Class II over-the-counter device indicated to treat mild-to-moderate acne and full-face wrinkles. "Cleared" means the FDA reviewed the device and found it substantially equivalent to a legally marketed device — it does not mean "approved." Other appearance-related benefits described on this site reflect general low-level light therapy and are not part of the FDA clearance. Individual results vary and are not guaranteed.
Nothing on this site constitutes medical advice. Consult a qualified physician or dermatologist before use if you are pregnant, have a history of skin cancer or photosensitivity, take photosensitizing medication, have epilepsy, or have any medical condition or concern. Discontinue use and consult a professional if you experience discomfort, irritation, or an adverse reaction. You use the product at your own risk and agree to follow all instructions and safety guidance provided with the device.
Section 6 — Billing and Account Information
We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household, or per order. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the email and/or billing address/phone number provided at the time the order was made. You agree to provide current, complete, and accurate purchase and account information for all purchases made at our store.
Section 7 — Payment and Financing
Payment must be received in full before an order is fulfilled. We accept major credit cards and the payment methods displayed at checkout. We also offer installment financing through third-party providers such as Shop Pay Installments, Affirm, and Klarna. These financing options are provided and administered entirely by those third parties and are subject to their own terms, eligibility requirements, and credit approval. Velove is not a party to, and is not responsible for, any financing agreement you enter into with a third-party provider.
Section 8 — Shipping and Delivery
We offer free, insured shipping within the United States. Orders are typically processed within 1–2 business days and delivered within approximately 8–10 business days via a tracked carrier. Delivery timeframes are estimates and are not guaranteed. Title and risk of loss pass to you upon delivery to the carrier. For full details, please review our Shipping Policy.
Section 9 — Returns and Refunds
Purchases are covered by our 90-Day Results Guarantee as described in our Refund Policy. Please review our Refund Policy, which is incorporated into and forms part of these Terms of Service. To the extent of any conflict between these Terms and the Refund Policy regarding returns, the Refund Policy controls.
Section 10 — Third-Party Links and Tools
Certain content, products, and services available via our Service may include materials from third parties. Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy, and we do not warrant and will not have any liability for any third-party materials or websites. Complaints or questions regarding third-party products should be directed to the third party.
Section 11 — User Comments and Feedback
If you send us creative ideas, suggestions, reviews, or other materials ("comments"), you agree that we may, at any time and without restriction, use, edit, copy, publish, and distribute those comments. We are under no obligation to maintain any comments in confidence, pay compensation for any comments, or respond to any comments. You agree your comments will not violate any right of any third party and will not contain unlawful, abusive, or obscene material.
Section 12 — Personal Information
Your submission of personal information through the store is governed by our Privacy Policy, which is incorporated into these Terms of Service.
Section 13 — Errors, Inaccuracies, and Omissions
Occasionally there may be information on our site that contains typographical errors, inaccuracies, or omissions that may relate to product descriptions, pricing, promotions, offers, and availability. We reserve the right to correct any errors, inaccuracies, or omissions, and to change or update information or cancel orders if any information is inaccurate at any time without prior notice (including after you have submitted your order).
Section 14 — Prohibited Uses
You are prohibited from using the site or its content for any unlawful purpose; to violate any laws; to infringe upon our or others' intellectual property; to harass, abuse, or discriminate; to submit false information; to upload viruses or malicious code; to collect others' personal information; to spam or phish; or to interfere with the security features of the Service. We reserve the right to terminate your use of the Service for violating any of the prohibited uses.
Section 15 — Disclaimer of Warranties; Limitation of Liability
We do not guarantee that your use of our Service will be uninterrupted, timely, secure, or error-free. You agree that from time to time we may remove the Service for indefinite periods of time or cancel the Service at any time, without notice to you.
You expressly agree that your use of, or inability to use, the Service and the product is at your sole risk. The product and all services delivered to you are (except as expressly stated by us) provided "as is" and "as available" for your use, without any representation, warranties, or conditions of any kind, either express or implied, including all implied warranties of merchantability, fitness for a particular purpose, durability, title, and non-infringement.
In no case shall Velove, our directors, officers, employees, affiliates, agents, contractors, suppliers, or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind arising from your use of any product or the Service. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.
Section 16 — Indemnification
You agree to indemnify, defend, and hold harmless Velove and our affiliates, partners, officers, directors, agents, contractors, and employees from any claim or demand, including reasonable attorneys' fees, made by any third party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third party.
Section 17 — Severability
In the event that any provision of these Terms of Service is determined to be unlawful, void, or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed severed from these Terms; such determination shall not affect the validity and enforceability of any other remaining provisions.
Section 18 — Termination
These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms at any time by notifying us that you no longer wish to use our Services, or when you cease using our site. If in our sole judgment you fail to comply with any term or provision of these Terms of Service, we may terminate this agreement at any time without notice.
Section 19 — Dispute Resolution; Binding Arbitration and Class-Action Waiver
Any dispute, claim, or controversy arising out of or relating to these Terms or the products, except where prohibited by law, shall be resolved by binding individual arbitration administered by a recognized arbitration body, rather than in court, except that you may assert claims in small claims court if your claims qualify. You and Velove waive any right to a jury trial and agree that claims may be brought only in an individual capacity, and not as a plaintiff or class member in any purported class or representative proceeding.
Section 20 — Governing Law
These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of the State of MO, United States, without regard to its conflict-of-law principles.
Section 21 — Changes to Terms of Service
You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change, or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website following the posting of any changes constitutes acceptance of those changes.
Section 22 — Contact Information
Questions about the Terms of Service should be sent to us at hello@velovebeauty.com.